FAQs

Available payment methods are shown at checkout. Choose from credit/debit card or PayPal when placing your order.

Please see our Returns Policy for eligibility, time limits and instructions. If you’re unsure whether a product is suitable, contact us before ordering so we can help you choose.

Contact us as soon as possible with your order number and the change you’d like to make. We’ll check its status and let you know what’s possible.

Contact us with your order number, a description of the issue and clear photographs of the product and packaging. Keep the packaging while we review the issue and advise on the next steps.

Start with your door’s width, weight and how often it is used. Then check the product specifications for suitable door sizes, mounting options and available adjustments. If you are unsure which model to choose, contact us with your door measurements and a photo of the installation area.

Commercial door closers are generally intended for heavier doors and more frequent use, while residential models suit lighter-duty applications. Choose by the specifications of the individual model and your door, rather than the category name alone.

Compatibility depends on the model, door dimensions and available mounting space. Compare the product specifications and installation template with your door and frame before ordering. Existing screw holes may not match a replacement closer, even if the units look similar.

Check your door’s width, construction and existing hardware, then compare these with the panic bar’s specifications and installation instructions. If you need help choosing a model, send us details and photos of your door so we can help you narrow down the options.

Available delivery destinations and shipping options are shown at checkout. If your address is not supported, contact us before ordering and we can confirm whether delivery is possible.

Delivery times depend on your location and the shipping option selected. Check the delivery information shown at checkout before placing your order. If you need an item by a particular date, contact us first so we can help you check the available options.

If tracking is available for your shipment, use the tracking details in your dispatch confirmation to check its progress. If you cannot find those details or need an update, contact us with your order number.

Warranty details can vary by product. Check the warranty information for your model for the applicable terms, coverage and exclusions. If you need help finding the right information, contact us with your product model and proof of purchase.

Visit our Warranty Registration page and complete the requested product and purchase details. Keep your order confirmation or receipt for your records. If you have trouble registering, contact us for help.

Contact us with your order number or proof of purchase, the product model and a description of the issue. Clear photos or a short video can help us understand the problem and advise you on the next steps under the applicable warranty terms.

Visit our Installation Guides page and select the guide for your product model. Check the model number on your product or order confirmation to make sure you are using the correct instructions and mounting template.

This depends on the product, your door and your experience with fitting door hardware. Read the model-specific instructions before starting and check that you have the right tools and fixings. If you are unsure about the installation, use a qualified installer.

Adjustment options vary by model, so follow the instructions for your specific door closer. These explain which controls are available and how to make adjustments. If you need help, contact us with the model number and a description of how the door is behaving.

Check the troubleshooting guidance in your product’s installation instructions. Note whether the door is closing too quickly, stopping short or failing to latch. Contact us with your model number and photos or a short video of the installation so we can help you identify the next step.